Frequently Asked Questions (FAQs)
Find answers to common questions about our services, booking process, patient records, and more.
General Questions
- Self-Pay: You cover the cost of your consultations, treatments, and procedures directly. This option offers flexibility and may allow for quicker scheduling since you’re not waiting for insurance approvals.
- Using Insurance: If you have private health insurance, your insurer may cover some or all of the costs, depending on your policy. This typically requires pre-authorization, and you may be responsible for co-payments or deductibles.
- Tip: We recommend checking with your insurance provider to understand your coverage details, including any out-of-pocket expenses.
We use Carebit, a secure and confidential electronic health record system designed specifically for private healthcare providers. Carebit ensures your medical records are stored safely, and all data transmission is encrypted, complying with GDPR and other data protection regulations.
The New Patient Questionnaire is a form that gathers important information about your medical history, current symptoms, medications, and other relevant details. Completing this questionnaire helps us tailor your care effectively.
- How to Complete It:
- Online via Carebit: After registering for a Carebit account, you can fill out the questionnaire securely online.
- Downloadable Form: Alternatively, you can download the form from our website, fill it out, and bring it to your appointment.
All communication and data transmission through Carebit are encrypted and comply with strict data protection regulations. This ensures your personal and medical information is kept confidential during both transmission and storage.
Yes, informed consent is a critical part of the treatment process. We use Concentric, an electronic consent platform, to provide you with detailed information about your procedure, including risks, benefits, and alternatives.
- How It Works:
- You’ll receive an email with a secure link to your personalized consent form.
- Review the information carefully at your own pace.
- Sign the consent electronically prior to your procedure.
We recommend accessing the British Association of Urological Surgeons (BAUS) patient information leaflets directly on their website:
- BAUS Patient Information Leaflets: www.baus.org.uk/patients/information_leaflets
These leaflets provide detailed information on various urological conditions and procedures.
Booking and Appointments
- For Nuffield Health Highgate Hospital:
- Direct Booking: Please contact the hospital directly to schedule an appointment.
- Phone: 020 8341 4182
- Online Booking: Visit the Nuffield Health Highgate Hospital website.
- For Other Locations (Chelsea and Westminster Hospital Private Care, The Saxon Clinic, 10 Harley Street Clinic):
- Through My Secretary:
- Phone: 01908 014478
- Email: mrollandinisecretary@ggomed.co.uk
- Online via Carebit:
- If you have a Carebit account, you can book appointments directly through the platform.
- Through My Secretary:
Carebit allows you to securely share documents with us.
- To Upload Documents:
- Log in to your Carebit account.
- Navigate to the “Documents“ section.
- Click on “Upload” and select the files from your device.
- Add any notes if necessary and submit.
- To Download Documents:
- Go to the “Documents“ section in Carebit.
- Find the document you wish to download.
- Click on the document to open it.
- Use the download option to save it to your device.
Note: You’ll receive notifications when new documents are shared with you.
If you receive a payment reminder after you’ve made a payment:
- Contact My Secretary:
- Email: mrollandinisecretary@ggomed.co.uk
- Phone: 01908 014478
- Provide Details:
- Include your name, appointment date, and any payment confirmation you have.
My secretary will verify your payment and update your account accordingly.
Insurance and Billing
- Contact Your Insurer:
- Confirm that your policy covers the consultation or treatment.
- Ask about any required pre-authorizations or referrals.
- Obtain Authorization:
- Get a pre-authorization or claim number from your insurer.
- Provide Information:
- Share your insurance details and authorization number with us before your appointment.
- Email: Send the details to mrollandinisecretary@ggomed.co.uk.
- Phone: Or call 01908 014478.
You are responsible for any fees not covered by your insurance, such as:
- Deductibles
- Co-payments
- Services not included in your policy
We will inform you of any outstanding amounts after processing your claim.
Mr Ollandini works with the following insurers:
Aetna
Aviva
Axa
Bupa
Cigna
Haelix
Trust in Health
Vitality
WPA
Patient Records and Communication
Absolutely. Your privacy is of utmost importance to us.
- Data Protection:
- We comply with GDPR and all relevant data protection laws.
- Access to your records is restricted to authorized personnel involved in your care.
- Secure Systems:
- Carebit ensures all data is encrypted and securely stored.
- Communications through Carebit are protected.
Yes, you can send secure messages through Carebit.
- How to Send a Message:
- Log in to your Carebit account.
- Navigate to the “Messages“ section.
- Compose your message and send.
- Response Time:
- We’ll respond to non-urgent messages as promptly as possible, typically within 1-2 business days.
If you experience technical difficulties:
- Contact Carebit Support:
- Email: support@carebit.co.uk
- Website: www.carebit.co.uk/support
- Or Reach Out to Us:
- Email: mrollandinisecretary@ggomed.co.uk
- We’ll assist you in resolving the issue.
Consent and Documentation
Concentric is an electronic consent platform that streamlines the consent process for every surgical procedure. It is available at Chelsea and Westminster Hospital and The Saxon CLinic
- Process:
- You’ll receive an email with a secure link to your consent form.
- Review detailed information about your procedure.
- Electronically sign the form to provide informed consent.
- Benefits:
- Access information at your convenience.
- Environmentally friendly by reducing paper use.
- Improves understanding through interactive content.
Please bring:
- Identification:
- A valid photo ID (passport, driver’s license).
- Insurance Information:
- Your insurance card and authorization number, if applicable.
- Medical Records:
- Any relevant medical records or test results not already provided.
- Completed Forms:
- If you haven’t submitted them electronically, bring printed copies of the New Patient Questionnaire and any other required forms.
Scheduling and Cancellations
- Rescheduling:
- Phone: Call 01908 014478
- Email: Send a request to mrollandinisecretary@ggomed.co.uk.
- Cancellations:
- Please notify us at least 24 hours in advance.
- Notice Period:
- We require at least 24 hours’ notice for cancellations.
- Late Cancellations:
- Cancellations made less than 24 hours before the appointment may incur a fee.
- No-Shows:
- Failure to attend an appointment without notice will result in a charge of 100% of the cost of the consultation.
Reason: This policy allows us to offer the appointment slot to other patients in need.
Please notice that the detailed information are all included in the CMA letter that is sent on registration
Additional Support
Yes, obtaining a second opinion is encouraged if you feel uncertain.
- Process:
- Let us know, and we can provide copies of your medical records.
- We can also recommend specialists if needed.
Yes, we provide telemedicine consultations for:
- Follow-Up Appointments
- Initial Consultations (when appropriate)
How to Schedule:
- Contact Us:
- Phone: 01908 014478
- Email: mrollandinisecretary@ggomed.co.uk
- Technical Requirements:
- A device with a camera and microphone.
- Stable internet connection.
- Our Guides:
- Available for download on our Resources page.
- Cover common conditions and procedures.
- BAUS Leaflets:
- Access directly at www.baus.org.uk/patients.
our feedback is valuable to us.
- Feedback Form:
- Available on our Feedback
page.
- Available on our Feedback
- Email:
- Send your comments to mrollandinisecretary@ggomed.co.uk
Feedback and Suggestions
Your feedback is valuable to us. If you have suggestions for additional resources or need assistance accessing materials, please contact us.
