Radical Transparency

Practice Transparency: Our Numbers, Honest

I believe you deserve to know exactly what happens in my practice before you walk through the door. Not marketing claims. Not vague promises. Real numbers.

Most private consultants do not publish their practice statistics. It's understandable - publishing real data can feel exposing, especially for smaller practices that can't compete on sheer volume. I believe transparency matters more than looking impressive.

Practice at a Glance

Jan 2024 - Dec 2025
679
Patients
Unique individuals
1,298
Appointments
Completed
97.7%
Completion
Commonly reported: 90%
1.7%
DNA Rate
Commonly reported: 6.4%
67.6%
Return Rate
Patient confidence
20%
Remote
Video and telephone

What These Numbers Actually Mean for You

Statistics can be dry. Let me explain what they tell you about your likely experience.

Completion Rate: 97.7%

When you book an appointment with me, there is an excellent chance it will actually happen. Commonly reported NHS outpatient appointment completion is around 90%. We exceed this significantly. The main reasons appointments do not complete are genuine emergencies, travel issues, or rare scheduling conflicts on my end - not administrative chaos or chronic overbooking.

DNA (Did Not Attend) Rate: 1.7%

Commonly reported NHS averages for missed appointments are around 6.4%. Our rate is substantially lower. This matters because it tells you something about the people who choose to see me - they are motivated, engaged, and committed to sorting out their health. You will be in good company.

Patient Return Rate: 67.6%

Two-thirds of patients return for follow-up care. This is not about creating dependency - urological conditions often genuinely require ongoing management. But it also suggests patients find the experience worthwhile enough to come back. Some conditions resolve completely after one consultation; others need monitoring. I will always be clear about what ongoing care you will need.

Remote Consultations: 20%

One in five appointments happens via video or telephone. This reflects modern, flexible care. Many follow-up discussions, results reviews, and initial assessments can happen effectively without you travelling to London. I will tell you when I genuinely need to examine you in person and when remote works fine.

What I Actually Treat

Consultation volume 2024-2025

Here is the breakdown of conditions I see most frequently. This gives you a realistic picture of my clinical focus and experience volume.

High Volume

Erectile Dysfunction and Sexual Health

387 consultations

My primary area of focus, including ED investigation, PDE5 inhibitor management, penile Doppler assessment, and psychosexual integration.

Urinary and Voiding Disorders

232 consultations

Lower urinary tract symptoms (LUTS), benign prostatic conditions, overactive bladder, urinary tract infections.

Pain Syndromes

209 consultations

Chronic pelvic pain, testicular pain without obvious cause, post-vasectomy pain. Often complex, requiring multidisciplinary input.

Testicular and Scrotal Conditions

207 consultations

Varicocele, hydrocele, testicular pain, scrotal lumps, and examination of concerning findings.

Male Fertility and Reproductive Health

119 consultations

Semen analysis interpretation, varicocele assessment for fertility, azoospermia investigation, fertility preservation.

Prostate Health

95 consultations

PSA assessment, prostate examination, BPH management, prostate cancer screening discussions.

Penile Conditions and Circumcision

90 consultations

Phimosis, frenulum problems, Peyronie's disease, circumcision for medical indications.

Haematuria Investigation

81 consultations

Blood in urine requires thorough investigation. I offer same-day flexible cystoscopy when clinically appropriate.

What do these numbers actually tell you?

High consultation volumes in specific areas matter because experience improves pattern recognition and clinical judgment. When you see me for erectile dysfunction, you are seeing someone who has assessed hundreds of men with similar concerns, not someone who sees ED occasionally.

Note that patients often present with multiple concerns - a man with ED might also have LUTS, which is why categories overlap. The percentages do not add to 100% because one patient can appear in multiple categories.

Procedures Performed

236 total procedures (private practice 2024-2025)
8134.3%

Flexible Cystoscopy

Outpatient bladder examination - typically 5-10 minutes, local anaesthetic.

4519.1%

Theatre Procedures

Operations requiring general or spinal anaesthesia, including TURP and bladder biopsies.

2811.9%

Circumcision

For phimosis, BXO, recurrent infections, or patient preference with medical indication.

208.5%

Penile Doppler Ultrasound

Diagnostic imaging to assess blood flow in ED - in clinic, same-day results.

156.4%

Microsurgical Varicocele Repair

Subspecialist procedure, typically for fertility concerns or pain.

52.1%

Vasectomy

Permanent contraception performed as day-case surgery.

PHIN-Verified Surgical Data

Independently collected and published by the Private Healthcare Information Network

View on PHIN.org.uk

What is PHIN?

The Private Healthcare Information Network (PHIN) is an independent, government-mandated organisation that collects and publishes performance data from all private hospitals and consultants in England. This data is collected directly from hospitals - I have no ability to edit or influence it. The numbers below represent the most transparent, independently verified picture of my surgical practice available.

95
Verified Procedures
Oct 2024 - Sep 2025
0
Adverse Events
Zero recorded incidents
100%
Data Coverage
3/3 hospitals reporting
3
Hospital Sites
C&W, Highgate, Saxon

Verified Procedures by Type (Oct 2024 - Sep 2025)

45100% daycase

Bladder Examination (Cystoscopy)

15100% daycase

Circumcision

8100% daycase

Varicocele Surgery

7100% daycase

Penile Surgery

6100% daycase

Hydrocele Repair

5~60% daycase

Prostate Surgery

Zero Adverse Events Recorded

PHIN tracks serious adverse events including mortality, serious injury, returns to theatre, unplanned transfers, unplanned readmissions, surgical site infections, and never events. For the period July 2024 to September 2025, no adverse events have been recorded for any patient under my care across all three hospital sites.

Data coverage: 100% from Chelsea and Westminster Hospital, Highgate Private Hospital, and The Saxon Clinic for the current reporting period.

What does the PHIN data capture - and what does it not include?

What PHIN captures: All private hospital procedures where I was the named responsible consultant. This is independently collected from hospital records - I cannot edit or influence it. PHIN data provides the most objective verification of private surgical activity available in the UK.

What it does not capture: My NHS surgical work at Chelsea and Westminster NHS Foundation Trust is not included in PHIN (which only covers private practice). As a consultant with an NHS contract, I perform additional surgical procedures within the NHS which are tracked separately through NHS Hospital Episode Statistics.

Complications across my full practice: No surgeon operates without occasional complications - anyone who claims otherwise is not being honest. I have had one case requiring immediate return to theatre for an emergency complication. The initial procedure was private, but I managed the emergency under NHS care to avoid double-billing the patient - which means it was not captured by PHIN. The case was reviewed at Morbidity and Mortality meeting: it was a recognised complication, managed appropriately, and the patient recovered fully.

What matters most is how complications are managed: I take personal responsibility, I am immediately available, and I see problems through to resolution. That is the standard I hold myself to.

Who Comes to See Me

Understanding my patient population helps you know whether my practice is right for you.

Gender Distribution

88.5% Male
11.5% Female

My primary focus is men's urological and andrological health, but I see women for specific urological conditions including UTIs, haematuria investigation, and bladder problems.

Age Distribution

Under 30
15.9%
30-39
33.9%
40-49
19.4%
50-59
18.4%
60+
12.4%

Average age: 43 years. Range: 16 to 90 years. The largest group is men aged 30-39, reflecting my focus on working-age men with sexual health, fertility, and quality-of-life concerns.

Where and How You Can See Me

I practice across London and remotely to offer flexibility.

As of August 2025, my clinics run at Chelsea and Westminster Hospital and Nuffield Health Highgate, plus remote consultations. Milton Keynes appears in the statistics because it formed part of my practice earlier in this period.
38.1%

Chelsea and Westminster Hospital

My primary base. Full diagnostic and surgical facilities.

21.6%

Circle Saxon Clinic

Milton Keynes (until Aug 2025). Included in these statistics, but I no longer practice there.

20.4%

Remote Consultations

Video or telephone via Carebit. Ideal for follow-ups and results.

7.2%

Nuffield Health Highgate

North London option with excellent facilities.

Insurance and Payment Transparency

I believe cost should not be a mystery. Here is how my patients pay:

76.3%

Insurance

Recognised by all major UK insurers

22.8%

Self-Pay

Transparent pricing - know costs upfront

0.9%

Other

Alternative payment arrangements

Insurance Partner Breakdown

51.7%
AXA PPP
25.2%
BUPA
13.4%
Aviva
9.7%
Other insurers
Common questions about payment

Will my insurance cover this?

Most policies cover urological consultations and investigations. Some have exclusions for fertility treatment or "lifestyle" concerns. I recommend checking with your insurer before booking, though my secretary can often help clarify.

What if I do not have insurance?

Self-pay is straightforward. Initial consultations, follow-ups, and procedures all have published prices. No hidden fees. If cost is a barrier to necessary care, we can discuss options.

Do you see NHS patients?

My NHS practice is at Chelsea and Westminster Hospital through the Gender Affirmation Surgery team. For general urology, I see private patients only, though I can advise on NHS pathways if appropriate.

What Does It Actually Cost?

One of the harder parts of building this practice has been learning to price appropriately. I used to underprice consultations and procedures, which created problems for everyone—patients couldn't budget properly, and I couldn't sustain the practice.

These fees are aligned with central London specialist standards, reflecting both the expertise involved and the premium clinic locations where I practice. For straightforward cases, the prices below represent what you'll pay. Complex or combined procedures may require adjustment, which I'll discuss openly during your consultation.

Package pricing is coming: I'm currently developing bundled pricing for common treatment pathways at Chelsea and Westminster Hospital. This will include surgeon fees, hospital costs, and anaesthesia in a single transparent price. Expected launch: 2026.

Consultations

ServiceDurationFee
Initial consultation30 minutes£300
Follow-up consultation (face-to-face)30 minutes£200
Follow-up consultation (remote)15 minutes£150

Diagnostic Procedures

ProcedureFee
Flexible cystoscopy£400
Penile Doppler ultrasound (referred, no consultation)£300
Initial consultation + Penile Doppler (combined)£550

Surgical Procedures

Surgeon fees only — Hospital and anaesthetist fees are additional

ProcedureFee
Microsurgical varicocele repair (unilateral)£1,900
Micro-TESE (bilateral sperm retrieval)£1,500
Circumcision£650
Vasectomy£400
Frenuloplasty£400

Hospital facility fees, anaesthetist fees, and any pathology costs are additional and vary by location.

Important Notes

  • Insurance patients: Your insurer typically covers these costs according to your policy. Pre-authorization is strongly recommended before booking.
  • Self-pay patients: Fees are payable before the time of service in full unless alternative arrangements are made in advance.
  • Complex cases: Procedures requiring extended operating time, combined approaches, or management of significant comorbidities may require fee adjustment, which will be discussed clearly before proceeding.
  • Prices last reviewed: January 2026

Common Questions About Fees

How do your prices compare to other London specialists?

These fees are consistent with central London private consultant rates for equivalent expertise and facility standards. You're paying for subspecialist experience, consultant-level care, and access to premium hospital facilities. If cost is a barrier to necessary care, we can discuss payment options or NHS pathway alternatives.

Why don't you list complete package prices for surgery?

Hospital facility fees vary significantly by location (Chelsea & Westminster vs Highgate vs Saxon Clinic) and are billed separately by the hospital. Additionally, costs vary based on whether you need day-case or overnight admission, type of anaesthesia, and any additional tests required.

The hospital and the anaesthetist will provide you with relevant quotation and will be fully responsible for their whole billing process.

Update: I'm working with Chelsea and Westminster Hospital to create transparent bundled packages for common procedures. These will be published here when finalized (expected Spring 2026).

What makes a case "complex" requiring adjusted pricing?

Most patients fit standard pricing. Complexity typically means:

  • Multiple procedures performed simultaneously (e.g., circumcision + frenuloplasty + penile straightening)
  • Unusual anatomy requiring extended operating time or specialized techniques
  • Significant medical comorbidities requiring extra precautions or monitoring
  • Redo surgery following previous procedures elsewhere

If your case requires pricing adjustment, I'll explain exactly why and provide the revised cost estimate before you decide to proceed. There are no surprise bills.

Are follow-up appointments always necessary?

No. I'll tell you at the initial consultation whether ongoing care is needed or if your concern can be fully addressed in one visit.

Some conditions resolve completely after a single consultation and prescription. Others genuinely require monitoring—for example, checking post-surgical healing, adjusting medications based on response, or tracking progress with conservative management.

The 67.6% return rate on my transparency page reflects real clinical need, not manufactured dependency.

What if I can't afford the treatment I need?

Let's have an honest conversation. For necessary medical care (as opposed to purely elective procedures), options might include:

  • Payment plans: Spreading costs over several months may be possible
  • NHS pathway: I can advise whether your condition qualifies for NHS treatment and how to access it
  • Insurance options: If you're considering taking out private health insurance, I can guide you on what to look for

Cost should not prevent you from being properly assessed. Even if you can only afford the initial consultation, that alone will give you clarity about your diagnosis, treatment options, and realistic pathway forward.

Do you charge for telephone advice or prescription renewals?

Brief telephone queries for existing patients (under 5 minutes) are not charged. Prescription renewals attract a £15 administrative fee. Simple result explanations, or quick reassurance about expected recovery symptoms via email are also fully free of any charge.

Anything requiring substantive medical advice, review of new symptoms, or discussion of treatment changes requires a formal remote consultation appointment (£150, 15 minutes) to ensure proper documentation and clinical governance.

What happens if my insurance claim is rejected?

If your insurer rejects a claim you reasonably expected them to cover, we'll work with you. I can provide additional clinical justification letters, and my secretary is experienced in appealing insurance decisions.

However, you remain ultimately responsible for payment regardless of insurance outcomes. This is why I strongly recommend getting pre-authorization before proceeding with treatment.

Will prices increase?

I review fees annually, typically in January. Any increases reflect rising costs (hospital fees, medical defense insurance, clinic expenses) and market rates. When fees change, existing treatment plans are honored at the original quoted price—you won't see mid-treatment increases.

The most recent review was January 2026.

Can I get a detailed cost breakdown before committing to surgery?

Absolutely. Before any surgical procedure, my secretary will provide you with a written quote that breaks down:

  • My surgeon fees
  • Estimated hospital facility fees (from the hospital's published rates)
  • Estimated anaesthetist fees
  • Any anticipated additional costs

You'll know the total expected cost before you consent to proceed. The only surprises would come from unexpected complications requiring additional treatment—which would be discussed with you at the time.

Can you operate on me in the NHS if I saw you privately first?

No. Cross-referral from private to NHS for the same condition is both unlawful and unethical unless it follows independent pathways (that means your GP refers you to the NHS). I cannot transfer your care from private to NHS. I can ask your GP to consider referring you for the same condition but this will follow the same standard NHS pathway and waiting time. This protects NHS resources and ensures fairness.

What I usually do: For conditions requiring urgent NHS pathways (such as suspected cancer triggering a 2-week wait referral), I will liaise with your GP to refer you under the 2ww rule. This is a new referral for urgent investigation, not a transfer of existing private care.

Important limitations:

  • I cannot guarantee I will be your treating consultant within the NHS system
  • NHS waiting lists and consultant allocation follow NHS protocols outside my control
  • If you want guaranteed continuity of care with me specifically, private treatment is the appropriate pathway

The principle: You cannot use private care to "jump the queue" for NHS treatment of the same condition. If you start privately, the expectation is that you complete treatment privately. If you need NHS care for a separate urgent issue I discover during your private consultation, that's a different matter—and I'll ensure you get the appropriate referral.

If cost is a concern before starting treatment, let's discuss NHS options upfront rather than beginning privately with the hope of transferring later.

Ready to discuss your specific situation?

Quality Indicators

Beyond volume statistics, here are measures that reflect quality of care.

4.95 / 5

Patient Rating

Independently verified across Top Doctors, Doctify, iWantGreatCare, and Google Reviews.

+2%

Year-on-Year Growth

Modest, sustainable growth. I am not trying to become a factory - I am trying to provide excellent care.

What We Do Not Measure (Yet)

In the spirit of complete honesty, here is what I cannot currently tell you:

Surgical Complication Rates

I do not yet have a formal system for tracking and publishing procedure-specific complication rates. This is something I am working toward. What I can tell you is that I discuss potential complications thoroughly before any procedure, I follow BAUS consent guidelines, and I report any adverse outcomes through appropriate clinical governance channels.

Patient-Reported Outcome Measures (PROMs)

Large NHS services collect standardised questionnaires before and after treatment. My practice does not yet do this systematically. I rely on clinical assessment and patient feedback at follow-up. This is an area I would like to develop.

Waiting Times

I do not publish average waiting times because they vary significantly by clinic location, time of year, and urgency. What I can promise is that my secretary prioritises based on clinical need. If something sounds urgent, we will find a way to see you quickly.

Long-Term Outcomes

For chronic conditions like ED or LUTS, I do not have 5-year or 10-year outcome data. This requires the kind of systematic follow-up that individual private practices struggle to achieve. I am honest about this limitation.

Data Methodology and Limitations

For complete transparency, here is where this data comes from and what its limitations are.

Data Source

All statistics come from my practice booking and management system, covering appointments booked between 1 January 2024 and 31 December 2025.

What is Included

Private practice appointments only - all consultations, procedures, and remote appointments across all my practice locations.

What is Excluded

NHS work at Chelsea and Westminster Hospital (Gender Affirmation Surgery service) is not included as it operates under separate NHS data governance.

Verification

This data has been extracted and summarised by me. It has not been independently audited. I am publishing it in good faith as an accurate representation.

Update Schedule: I plan to update this page annually each January with the previous year's data.

My Commitment to Ongoing Transparency

Publishing this data is not a one-off marketing exercise. It reflects how I believe medicine should be practised - openly, accountably, and with respect for patients' right to make informed choices.

I do not know how to do it any other way.

If you have questions about anything on this page, or if there is information you would like to see that I have not included, please tell me. My contact details are on this website. I genuinely want to know what would help you make decisions about your care.

Ready to Book a Consultation?

Get in touch to arrange your appointment. We will confirm costs, availability, and what to expect before you commit.

Common Questions About These Statistics

Why are you publishing this data when other consultants do not?
Because I believe transparency builds trust, and trust is the foundation of the doctor-patient relationship. When you are making decisions about sensitive health concerns, you deserve to know who you are dealing with. I would want the same information if I were the patient.
How do your numbers compare to large hospital groups?
Large hospital groups will report higher volumes because they have multiple consultants and high-throughput systems. I am a single-handed consultant - my numbers reflect what one person can deliver with appropriate care. What I offer is continuity: you see me, not a rotating cast of registrars.
Why do you not publish success rates for treatments?
Because "success" means different things to different patients, and headline success rates can be misleading. What I discuss with each patient is the realistic range of outcomes for their specific situation, based on published evidence and my clinical experience. I would rather have an honest conversation than publish a potentially misleading number.
Is my data included in these statistics?
If you have been a patient at my private practice, your anonymised appointment data contributes to these aggregate statistics. No individual patient can be identified from the published information. This statistical use is covered under legitimate interests for healthcare quality improvement.
Has this data been independently verified?

Yes, partially. My surgical activity is independently verified by PHIN (Private Healthcare Information Network), a government-mandated body that collects data directly from private hospitals. The PHIN data shows my verified procedure counts, adverse event rates, and outcomes - I have no ability to edit or influence this information.

My clinic appointment and consultation statistics come from my own practice management system and are summarised in good faith. The combination gives you both independently verified surgical outcomes and transparent practice-level data.

You can view my PHIN profile directly at phin.org.uk.

Your Health is Our Priority

At the end of the day, my priority is your health and well-being. Whether you're dealing with a complex urological issue or seeking advice on a sensitive matter, I am here to provide the expert care you need with the compassion and understanding you deserve.

Health PriorityHealth Priority