Frequently Asked Questions (FAQs)

Find answers to common questions about our services, booking process, patient records, and more.

General Questions

Booking and Appointments

Insurance and Billing

Patient Records and Communication

Consent and Documentation

Scheduling and Cancellations

Additional Support

Your Health is Our Priority

At the end of the day, my priority is your health and well-being. Whether you're dealing with a complex urological issue or seeking advice on a sensitive matter, I am here to provide the expert care you need with the compassion and understanding you deserve.

Frequently Asked Questions (FAQs)

General Questions

What is the difference between self-pay and using insurance for my treatment?

Which system do you use for patient records, and how secure is it?

What is the New Patient Questionnaire, and how do I complete it?

How is my personal and medical information transmitted securely?

Do I need to sign a consent form before my procedure?

Where can I find patient information leaflets from BAUS?

Booking and Appointments

How do I book a consultation?

How do I upload and download clinical documents using Carebit?

What should I do if I receive an automatic email requesting payment, but I have already paid?

Insurance and Billing

How do I use my insurance for consultations and treatments?

What if my insurance doesn't cover the full cost?

Which insurance companies does Mr Ollandini work with?

Patient Records and Communication

Is my information kept confidential?

Can I communicate with you through Carebit?

What if I have technical issues with Carebit?

Consent and Documentation

What is Concentric, and how do I use it?

Do I need to bring any documents to my appointment?

Scheduling and Cancellations

How do I reschedule or cancel an appointment?

What is your cancellation policy?

Additional Support

Can I get a second opinion?

Do you offer telemedicine consultations?

How do I access and use patient information leaflets?

How can I provide feedback about my experience?

Your Health is Our Priority